Archive for November, 2006

Free Teleseminar on Constructive Feedback

Friday, November 17th, 2006

You are invited to a free live teleseminar with Kerrie Mullins-Gunst and Jennifer McCoy on How to give feedback constructively, even when someone’s done something wrong.

You won’t want to miss this if you want to:

* work more effectively with staff
* handle difficult employees and reduce conflict sensitively
* build staff confidence
* turn staff into a team
* be confident staff won’t keep you awake at nights.

Here is a free opportunity for you as a subscriber to Leading Well, to develop your leadership skills. You can discover How to give feedback constructively, even when someone’s done something wrong by investing just an hour of your time in this special teleseminar.

Here are the details:

TOPIC: How to give feedback constructively, even when someone’s done something wrong

Presented by Leadership expert, Kerrie Mullins-Gunst, with author of “2 Way Feedback”, Jennifer McCoy.

DETAILS: You can attend this teleseminar without even leaving the comfort of your chair. Teleseminars are the fastest, easiest and most convenient way to develop all the skills you need to mentor, manage and lead!

All you have to do is call in to the teleseminar by telephone from wherever you are located. Join us, as our guest at this teleseminar, and you will discover:

* Why you really must invest your time in giving feedback
* The magic formula for making your feedback constructive
* The secret to confronting difficult situations before they explode
* How to be assertive and avoid getting into excuses when you are giving feedback
* How you can use feedback to modify behavior
* When you can give feedback to your whole team and when it should be given just to individuals
* The three critical feedback mistakes you absolutely must avoid or your feedback will do more harm than good.

DATE AND TIME: In Australia/Victoria: Tues 28 November 06 at 10.00 am

DATE AND TIME: In USA/Los Angeles: Mon 27 November 06 at 3.00 pm

You can use the TimeZone Converter to confirm your exact time and date at your location.
Mark this date in your diary now!

DURATION: The teleseminar will last for between 60 and 75 minutes.

COST: Complimentary for our Leading Well subscribers ($37 value). Be our guest! Register now and discover: How to give feedback constructively, even when someone’s done something wrong.

Register immediately to secure your place and receive your login instructions. You will also receive Leading Well with a bonus Top Leadership Tips Workbook from Kerrie, plus Jennifer McCoy’s newsletter, if you don’t already subscribe.

I hope you can join us for a great teleseminar. I know you’ll be sorry if you don’t.

Kind regards, Kerrie

P.S. If you are at all interested in knowing How to give feedback constructively, even when someone’s done something wrong then book your spot NOW. You can use a cheap Phonecard to dial in to the teleseminar.

How effective is your feedback?

Monday, November 13th, 2006

One of the secrets to getting great results from your people is to learn the skill of giving powerful, effective feedback.There are three types of feedback I observe when I work with my clients: “the Good, the Bad and the Ugly”!

And there are three main problems that I notice with feedback. They are that Good feedback is often not given, Bad feedback can often be hard to give and Ugly feedback is often given at the wrong time or for inappropriate reasons.

To be effective, feedback (whether it is positive or negative) needs to be timely and it should always relate to an action or behavior rather than the person. Feedback about behaviors or actions is powerful and effective because it reinforces desired behaviors so they can be repeated in future, while other actions or behaviors can be modified in future.

Powerful feedback places the action or behavior in the context of a specific situation or task and links it to a result. If the feedback is corrective, it specifies an alternative action or behavior that would produce a different preferred result.

A simple example of good positive feedback could be:

“Jan – Yesterday when you were walking through the foyer I saw you clear away some rubbish that had been left there by someone else. Thank you. A clean entrance makes a far better impression on our visitors and clients than a messy one.”

An example of effective corrective feedback might be:

“Chris – Yesterday after you finished your lunch you were distracted by a phone call and you left your lunch wrappers in the foyer, which creates a poor impression for our visitors or clients when they arrive. Please take care to put your rubbish in the bin in future. That will keep the entry clean so we make a good impression for our visitors and clients.”

Feedback like this needs to be given to Chris promptly. If it is delayed for so long the situation or incident has been forgotten, it will be less effective. The feedback would be inappropriate if it was expressed as a criticism of Chris personally, for example, “You are a messy person” rather than as a criticism of an action or behavior.

Inappropriate (Ugly) feedback such as “you are messy” is dis-empowering and frustrating, because we can’t change who we are. It destroys morale and erodes results as well as being ineffective.

Feedback about our actions or behaviors is effective, empowering and helpful, because we can change our actions if necessary, or repeat them if appropriate.

Positive (Good) feedback should be shared generously. It is a powerful motivation, reinforcing the types of behavior you are keen to see repeated.

Corrective (Bad) feedback should be given promptly and sensitively. Ensure you give it in private and in a supportive, direct and open manner. Focus on the action or behavior that that needs modifying or correcting and describe exactly what actions and results you expect in the future.

Given appropriately and regularly, corrective feedback is a valuable learning tool and without it none of us can get better at what we do.

A good leader taps the power of effective feedback to motivate and coach people to great results. If you are generous with positive feedback while you are clear and consistent with corrective feedback you will be delighted with the value effective feedback delivers.

More on how to improve your feedback in the Quick Tips below:

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QUOTE OF NOTE

“Anything you are good at contributes to happiness.”

Bertrand Russell (1872-1970)

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QUICK TIPS FOR EFFECTIVE FEEDBACK

* Catch people doing something right as often as you can so you can deliver positive feedback “on the spot” in just a few words.

* While positive feedback might be delivered in public, negative or correctional feedback should always be delivered in private in a calm and sensitive manner.

* Think of feedback as fine-tuning. Try to establish a habit of giving your people more frequent feedback about smaller tasks, actions or behaviors, rather than waiting for a problem to grow into something huge.

* When you do need to deliver corrective feedback be direct and firm. Don’t apologize, make excuses or “beat around the bush” before you get to your point. Explain the situation or context, describe the unacceptable behavior and its results and say what will be acceptable in the future with the results you expect that will follow.

* Don’t invite discussion or drag out your comments when you deliver corrective feedback. If the action or behavior is not acceptable, that’s all there is to it. Check that you were understood and move on.

* Bear in mind that in some circumstances you may need to offer your people training, coaching or support to change their actions or behavior, just as you may need practice in giving more effective feedback before you always get it right.

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*** Do you have any questions about effective feedback?
http://www.leadershipskillcenter.com/allabout/?effective-feedback

The Leading Well Bottom Line:

You don’t have to do it all on your own. Coming soon – the new Leadership Coaching Club” href=”http://leadershipskillcenter.com/blog/See%20http://leadershipcoachingclub.com”>Leadership Coaching Club. Visit to make sure you are the first to know all the details.

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Services directory:

PLANNING FOR 2007 ALREADY? – We are already taking bookings for 2007 Leadership Teambuilding Programs or Strategic Planning Evaluation and Review Programs. Contact us now to lock in your preferred dates before it is too late. Call 03-9859 3924 or email info@kmgconsulting.com.au

DO YOU HAVE A WEBSITE? – Special discount on fantastic website tools for the next couple of days only. Don’t delay. Only valid until November 16th – see details

FREE MARKETING PLAN WORKBOOK – Have a look at this: One of the best resources on the web for marketing your services is Action Plan Marketing. Check out the website and download your free Marketing Plan Workbook and the first chapter of the InfoGuru Marketing Manual.

ADD AUDIO TO YOUR WEBSITE FREE – Sonic Memo Lite is free. The catch? You have to agree to join a mailing list (but you can always unsubscribe) and you will be offered a one-time opportunity to upgrade to the Pro version (but you don’t have to accept the offer). My suggestion is, if you do your own website, grab it while you can. You may even decide to buy the full version, which is what I use. Unlike other web audio systems that you have to pay for every month, this is great value at full price as it’s a pay once and use for ever deal anyway. If you want it for free click here.

BOOKS ON FEEDBACK WORTH READING -

Effective Feedback: A Guide for Caring Professionals by Irwin M. Rubin and Thomas J. Campbell
Fast Feedback, Second Edition
by Bruce Tulgan
Giving and Receiving Performance Feedback
by Peter R. Garber