Archive for the 'General' Category

Quote – Unquote

Thursday, October 14th, 2010

“True wisdom is plenty of experience, observation and reflection.

False wisdom is plenty of ignorance, arrogance and impudence.”

Josh Billings (Henry Wheeler Shaw) (1815-1885)

I always like this quote because it emphasises that experience is not enough.  Experience has to be combined with observation and reflection in order to bring true wisdom.

Do you take the time to turn what you experience into true wisdom?

Growing Great New Managers – and Successful Consultants!

Thursday, April 30th, 2009

This month you helped me reach another important milestone that I almost overlooked… Thanks to your enthusiasm and support I have now been consulting, coaching and presenting for 16 years. So, to celebrate I have a special gift that will help you ‘Grow Great New Managers’.  You’ll find it at the end of this message.  

Over my years as a consultant some of you have entrusted me with your whole business development strategy or leadership development programs.  

Some of you have bought programs or courses from me or attended my seminars or conference presentations.

Some of you have asked me to build your websites, online strategy or membership programs.  

Many of you refer other people who can benefit from my services or coaching and all of you read my newsletter.  

However we have connected, I want to take this opportunity to say thank you.  Your support – and your referrals – are very important to me and I appreciate them.  

One of the questions I have often been asked over the past 16 years is about how to set up a successful consulting business.  

It’s a question that seems to be even more pressing for many in this economic climate.  If consulting is something that might interest you, you should check out a new training program I can highly recommend.  

Even after all these years consulting I have learnt a lot from it.  It’s something I wish I had when I first started out as a consultant.  You can find the details at http://kerriemg.com/likes/consulting  (That’s a private invitation I have arranged for you.  It’s not generally available at the moment.)  

And finally, to show my appreciation of your support over the years please accept a copy of ‘Growing Great New Managers’ which I have left for you at:  

http://leadershipskillcenter.com/thankyou/ 

Watch out for another message soon. 

I look forward to continuing to help you with your leadership, business and website needs for many years to come.  

Kind regards, Kerrie

PS.  That link again for ‘Growing Great New Managers’ is:  

http://leadershipskillcenter.com/thankyou/  

How to get maximum results with minimum effort

Thursday, February 5th, 2009

Maximum Results with Minimum Effort

I guess that’s everyone’s dream. As a leader or manager your responsibility and role is to deliver set outcomes through the efforts of others – those people on your team. 

Your role is not to do the tasks, but to make sure they get done.

And that all sounds fine … until you are faced with an employee whose performance is not up to scratch.

Now you are confronted with the challenge of bringing their performance up to the required standard. And I’ve never met a leader who doesn’t experience at least a little sinking feeling at the
prospect of working through all the difficult issues that can be associated with changing the attitudes and skills of an employee who needs to do better.

If even one member of your team isn’t performing well, your whole team will suffer.

Not only will your team’s results be effected, other team members who are doing their best will become disheartened by the impact of any inadequate contributions and the whole team culture and morale will suffer.

Poor performance by any team member presents a situation you just can’t afford to ignore. It demands your urgent attention – and you had better get whatever you decide to do right, or the problems can just escalate.

So what should you do?

Faced with a poorly performing employee your options are basically to move them on or help them get better.

As the first option is an option of last resort (and one that is not always available anyway) I will focus on how you can help a poorly performing employee get better. When you do this properly, you in effect gain a whole new team member for minimum effort so this is a very powerful option.

You have three primary options available for helping a poorly performing employee reach your required standard of performance:

1. Coaching
2. Training
3. Performance Management

All are valid, but each is best used in somewhat different circumstances.

* Performance Management (or Disciplinary Counselling)

This should be reserved for repeated instances of poor performance and matters of a very serious nature.

If Performance Management fails to produce satisfactory and sustained improvements in performance, the employee needs to understand they will no longer have a role to play in your team.

When you initiate a formal Performance Management process, you should ensure you have the authority and support required to enforce this, should it be required. A discussion with your supervisor and with your Human Resources department will help protect you, should you need to remove someone if their performance doesn’t improve.

* Training is an often overlooked means of improving performance.

Many people who learn skills and tasks on the job could do things better with even a day or two of formal training.

This is even more so with ’soft’ skills like leadership, communication and management. So watch out for courses and opportunities to expand the skills of all the people on your team.

Two disadvantages with training are that it is often necessary to wait for an appropriate course to become available and courses can be expensive.

* Coaching, on the other hand, is one of your most valuable  leadership tools.

You can use it every day, with good people who could be even better - AND with poor performers who need to improve their skills or attitude. Done well, it needn’t take very long, and it can show huge returns on the little time you invest.

Coaching doesn’t need any formal approval or additional funding and, by it’s very nature, when it is done well it builds team moral and makes employees feel valued and supported.

Of all your three options for performance improvement, coaching has huge potential to deliver maximum results for you with minimum effort. But it has to be done properly.

Once you have developed your own coaching skills you will have a powerful tool in your leadership toolkit. A tool you can apply not only to improve performance in poorly performing employees, but also to boost the performance of your best employees to exceptional results. All with minimum effort for maximum results – and who wouldn’t want that?

For more great ideas on how to improve employee performance through coaching visit: http://kmgsupport.com/PerformanceCoaching

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QUOTE OF NOTE

“Leadership, many have said, is different from management. Management is mostly about ‘to do’ lists – can’t live without them! Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.”

Tom Peters (American academic)

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How to Improve Employee Performance through Coaching:

Coaching is such a powerful leadership tool for improving employee performance – when it is done well – that I have written a new ‘Just the Gist’ Short Report on exactly how to do it to ensure you get effective results every time.

You will find all the details at:
http://kmgsupport.com/PerformanceCoaching

*** Remember if you are already a member of the Leadership Coaching Club you will get a copy of this, plus a huge range of information, leadership courses, audio programs, ebooks and other resources when you login. (If you aren’t a member yet, you’ll find all the details at: http://leadershipcoachingclub.com/ )

On the other hand if what you want to do is discover how to improve employee performance and boost team morale through effective coaching check out our new Short Report at:

http://kmgsupport.com/PerformanceCoaching

Kind regards

Kerrie

PS. We have a whole lot of things lined up to share with you this year. We hope you will be as excited about them as we are. Watch out for more details soon…

But for now check out How to Improve Employee Performance through Coaching and let us know what you think. That link again:
http://kmgsupport.com/PerformanceCoaching

Leading in Silence

Tuesday, November 25th, 2008

“Sometimes you have to be silent to be heard.”

Stanislaw J Lec (1909-1966)

In our busy everyday life a moment of silence can a precious thing. It can also be a gift of value.

Silence allows us to listen and hear beyond the words that are said. Effective leaders are never too busy to listen – even for the things that aren’t said.

Quote – Unquote

Wednesday, October 15th, 2008

“Be what you are. This is the first step toward becoming better than you are.”

Julius Charles Hare (1795-1855)

My tenth birthday

Monday, February 18th, 2008

I have been working so hard on developing the Leadership Coaching Club I’ve been a little remiss in posting to this blog recently, and even sending out Leading Well, however I can’t let today pass without sharing the importance of this day.

KMG Consulting ten years ago

Today, February 18th 2008 marks exactly ten years since KMG Consulting joined the internet age.  

That first website at http://kmgconsulting.com.au looked very different from what you will see today.  (Maybe you even remember it? – If you do, a big Thank you for your support over the past ten years!)

Nowdays it is expected that any serious business will have a website.  But 1998 was a time when there were only about 2.5 million other websites in the whole world, so it was pretty fancy! 

No one knows how many sites there are today.  Some sources say there may be up to 550,000,000,000 with 7.3 million new pages added every day.  I certainly have many more websites now, as you probably know.  But that one was the first one for me so I wanted to share it’s tenth birthday with you.  

While the kittens sleep…

Tuesday, January 22nd, 2008

Hi there and welcome back for another year.  

If you’ve been lucky enough to have had holidays we hope you feel refreshed and ready for all of the exciting things we have planned for you this year.  We’re determined to make sure 2008 is just great!

Since the last issue of Leading Well our family has had two new additions … kittens called Smokey and Izzy who are (for the moment anyway) curled up asleep and looking adorable just beside the chaos they created moments ago when they were playing with anything in reach.  The brief moment of peace and quiet gives me a chance to let you know about two important things that really can’t wait:

First

The Leadership Coaching Club is just about ready to launch and if you are at all interested in joining, you really must make sure your name is on the advance notification list so you get to hear first when it is launched.  This is the only way you will be able to take advantage of the early-bird special offers.  There’s no obligation, and I’m sure you will regret it if you miss out.  Register here:  http://leadershipcoachingclub.com/

Setting up the Leadership Coaching Club has been a lot of work, but I have to say it is looking great and I think you will be really pleased with the way it helps you each month to become even more effective as a leader and manager.  

Second

As well as finalizing the Leadership Coaching Club, we have been hard at work on several other projects that I can’t wait to share with you over the next few weeks.  

And one of them is ready for you right now …

We appreciate that not everyone learns in the same way.  Some people like to read to understand information – and that’s how much leadership information is presented.  However, other people prefer to learn by listening or watching.  So we wanted to help those of you who prefer to learn about leadership and management in this way by offering you some useful videos.  

But not just one or two leadership videos!  

We have drawn together the largest collection of leadership and management videos from all over the internet and added it to the Leadership Skill Center so you can access them easily all in one place at any time.  

It’s an amazing collection, with contributions from a myriad of different sources and freely available for anyone at http://leadershipskillcenter.com/tv right now!  If you can’t find some useful videos here, I’ll be amazed.  

Have a look and let us know what you think.  

Kind regards, Kerrie

PS. Here are those links again: For the Leadership Coaching Club pre-launch registration:   http://leadershipcoachingclub.com 

For the largest collection of leadership and management videos: http://leadershipskillcenter.com/tv 

Doing the Important Stuff

Wednesday, November 14th, 2007

As the year seems to be slipping away I thought it was time to look at the fourth area of leadership focus: Getting Things Done. I hope you enjoy this article on ‘Doing the Important Stuff’.

And remember, the Leadership Coaching Club is coming soon. If you are at all interested in joining after it is open to the public, make sure you register at http://leadershipcoachingclub.com now, so you will be eligible for the very special offers when it is first launched. It will be worth your while!

Kind regards, Kerrie

PS. It’s my birthday later this month so if you read right to the end of this issue of Leading Well, YOU will get a present! :)

———–

Doing the Important Stuff

In “First Things First”, the follow-up to Steven Covey’s best-selling self-improvement and motivation book “The 7 Habits of Highly Effective People”, he illustrates a highly effective system of time management that can benefit any leader or manager. Covey’s Quadrant method of time management has been adopted throughout the business world: in team building, project management, business meetings, leadership training and seminars to ensure you focus on doing the important stuff.

What Covey has named his Quadrants system is based on the theory that most of us are driven by a consuming sense of urgency. He instructs us to divide all our priorities into the following four quadrants:

Quadrant 1: Important and Urgent – Items in this category are integral to your success and require your immediate attention. They include: situations such as crises, emergencies, appointments, projects that have deadlines, and other pressing problems.

Quadrant 2: Important but Not Urgent – Items in this category are integral to your success but don’t require your immediate attention right now. They include: leadership activities like planning and preparing, preventing future problems, coaching and mentoring staff, building and developing relationships with others, considering new possibilities and opportunities, and balancing activities such as spending time with loved ones, or having fun and creative pursuits.

Quadrant 3: Not Important but Urgent – Items in this category are not integral to your life, but they do demand your immediate attention. They include things that appear pressing on the surface (such as answering an insistent ringing phone or email), but probably don’t have any drastic consequences or repercussions for your success, or that may be able to be done by others or in a different way (someone could take a phone message for example).

Quadrant 4: Not Important and Not Urgent – Items in this category are not integral to your success and don’t need to happen at any particular time (or sometimes at all, for that matter), yet doing them can consume your time and energy. They include: routines, distractions and diversions, time-wasters, and other things you can generally do well without, although sometimes they include things we just like doing that aren’t necessary or important.

What Covey says next about these Quadrants may surprise you.

He warns that the common tendency is for people to get wrapped up in Quadrant 1 & 3 tasks because of their sense of urgency. This typically happens at the expense of the much more important Quadrant 2, which contains many life-enriching and important tasks.

The focus on tasks in Quadrants 1 and 3 is bolstered by the influence of other people’s demands and forces outside yourself, including the impetus of time. Accomplishing urgent tasks in Quadrants 1 & 3 gives us a comforting sense of progress. At least we have achieved something (even if it wasn’t particularly important).

Tasks in Quadrant 4 are what we do to anesthetize ourselves to the stressful effects of an imbalanced concentration of our energy on urgent matters. We often hide in Quadrant 4 tasks, and use them to procrastinate about doing something else, like the more important (and sometimes more difficult) Quadrant 2 tasks.

The paradox is that by spending more time deliberately doing Quadrant 2 tasks, we can avoid many of the crises that fall into the important and urgent tasks of Quadrant 1 and delegate many of the Quadrant 3 and 4 tasks that still need to be done. This frees our time up to focus even more on the leadership tasks in Quadrant 2.

Quadrant 2 is where our true and lasting happiness and our most productive effectiveness resides.

The sorts of tasks that fall into Quadrant 2 are often the ones that we are most likely to procrastinate about or just feel we don’t have time for. But they can be the most important in the longer-term to get your creative juices flowing and achieve significant success.

In addition to the possibilities listed above, Quadrant 2 tasks also include: reading and expanding your mind, developing new skills and abilities, getting physical exercise, engaging in recreation and leisurely activities, devising and implementing systems, preventative activities, and envisioning and shaping your future.

Giving more attention to Quadrant 2 activities will make us more readily able to tackle Quadrant 1 and 3 tasks with ease and efficiency.

Where are you spending your time? Stop for a moment and think about whether you have got the balance right (a Quadrant 2 task) or whether you are letting urgency rule your life.

See QUOTES on ‘Doing the Important Stuff’ below.

———–

If you ever procrastinate when you should be focussed on ‘Doing the Important Stuff’ you need to read ‘101 Tips for Avoiding Procrastination’. In this 60 page guide you’ll learn all the tricks, methods, and strategies for beating your procrastination habit.

Order now and receive these FREE bonuses:

* Time Management and
* The 3 Most Powerful Ways to Get Yourself to Achieve ANYTHING Despite Pressure, Deadlines and Procrastination

PLUS: – to celebrate my birthday enter this Secret Code: BIRTHDAY-SPECIAL
in Step 2 when you order to save $9 off the cost of this product. Normally ‘101 Tips for Avoiding Procrastination’ is only $17 but for the next few days you can use this Secret Code to pay only $8! (plus GST if you are based in Australia)

That’s more than 50% off the full purchase price and a fantastic bargain! For less than you might pay for lunch you could be well on your way to kicking the procrastination habit and reaping the success you deserve.

More details at:
http://HowLeadersGetThingsDone.com/avoid-procrastination.html

But ignore the price on that page because you are getting a special price. When you get to Step 2 of the order process just enter your Secret Code: BIRTHDAY-SPECIAL and the price will be automatically reduced especially for you.

This Secret Code is only valid up until my birthday on November 25th, after which the regular price will apply. So don’t procrastinate! Order now and start reaping the rewards today.

———–

TWO QUOTES OF NOTE:

“I’ve been on a calendar, but never on time.”

Marilyn Monroe

“This time, like all times, is a very good one, if we know what to do with it.”

Ralph Waldo Emerson

———–

BOOKS WORTH READING –

First Things First
by Steven Covey

The 7 Habits of Highly Effective People
by Stephen R. Covey

How to Become an Ideal Leader part 6

Monday, October 29th, 2007

Finally, you can not be a good leader until and unless you have good judgment. You must be able to assess situations, weigh the pros and cons of any decision, and actively seek out a solution.

Good leaders develop judgment through experience – and sometimes that means making mistakes. You should not be afraid to make mistakes, but if you do make a mistake you must both learn from it and own up to it. This is how you develop the judgment to avoid other mistakes in the future.

It is this judgment that your subordinates will come to rely upon. Therefore, good decision-making is vital to the success of your team and your organization.

Leaders are not do-it-all heroes. You should not claim to know everything, and you should not rely upon your own skills alone.

You should recognize and take advantage of the skills and talents your subordinates have. Only when you come to the realization that the best teams rely on the different skills and experience of all members will you be able to work as one cohesive team.

Remember being a leader takes a good deal of work and time. It is not learned overnight. And leadership is not about just you. It is about you and the people who work with you. You can develop your leadership skills through the special resources of the Leadership Coaching Club, if you join now.

So, do you have the drive and the desire to serve that is required of leaders? Do you have the desire to work cooperatively with other people? Then start now. Take a stand, develop your skills and make your personal contribution as leader today.

How to Become an Ideal Leader part 5

Monday, October 22nd, 2007

Once you have gained your team’s trust and confidence, you will be able to proceed to communicate the goals and objectives you want to achieve.

Communication is a very important key to good leadership. Without this you can not be a good leader. The knowledge and technical expertise you have must be clearly imparted to other people.

If you struggle to communicate how to do things, you may even find yourself giving up and doing what you should be assigning to others on your team.

Being able to communicate your expectations firmly and clearly, as well as how you want something done is an integral part of leadership. It also lies at the heart of how you coach, mentor and teach others on your team to play their part more fully.

There are many special resources just for members at the Leadership Coaching Club. Join now!

How to Become an Ideal Leader part 4

Tuesday, October 16th, 2007

Having a clear sense of hierarchy, knowing who the bosses are and who to talk to, the organization’s goals and objectives, and how the organization works is one way to show others you know what you are doing.

Being a leader is not about what you make others do. It’s about who you are, what you know, and what you do. You are a reflection of what your subordinates must be.

Studies have shown that another basis of good leadership is the trust and confidence your subordinates have in you. If they trust you they will go through many difficulties for you and for the organization.

That trust and confidence is built on good strong relationships, your own trustworthiness, and your personal ethics.

The way you interact with your people, and the relationships you build, will lay the foundation for the strength of your team. The stronger your relationships, the stronger their trust and confidence will be in your capabilities.

You can learn how to lead easily, effectively and effortlessly at the Leadership Coaching Club.

How to Become an Ideal Leader part 3

Friday, October 12th, 2007

One of the first things you need to be able to do as a leader is to get people to follow you. How can this be accomplished?

People follow others when they see a clear sense of purpose.

This means that people will only follow you if they see that you know where you are going.

Remember that bumper sticker? The one that says, don’t follow me, I’m lost too? The same holds true for leadership. If you yourself do not know where you’re headed to, chances are people will not follow you at all.

You must not only know, but believe in, the vision of your organization. If you have doubts about whether your organization’s vision is valid or achievable your people will not be inclined to follow you. They will doubt your leadership.

Getting people to follow you relies on your capacity to influence and inspire others.

If you need to develop you influencing skills have a look at The Art of Influence audioseminar I did recently with Australia’s expert in influencing skills, Paddy Spruce.

How to Become an Ideal Leader part 2

Tuesday, October 9th, 2007

First of all, let’s define leadership. To be a leader, you must be able to influence others to accomplish a goal, or an objective. Leaders contribute to the organization and cohesion of a group.

Contrary to what some people believe, leadership is not about power. It is not about harassing people or driving them using fear.

It is about encouraging others towards the goal of the organization. It is putting everyone on the same page and helping them see the big picture of the organization.

You must be a leader not a boss.

Even though you may have power or authority over others in your organization, one of the paradoxes of leadership is that you will achieve more if you do not need to exert your authority.

You will achieve much more as a leader when you encourage, inspire and motivate people to work together and with you.

___________

Register now for Leadership Coaching Club News so you get advance notice of special offers to celebrate the public launch of the Leadership Coaching Club.

How to Become an Ideal Leader part 1

Wednesday, October 3rd, 2007

When you are at work, do you get frustrated because things don’t seem to be happening the way they’re supposed to be? Do you see lots of activity, but nothing seems to get accomplished? And in the daily hustle and bustle, do you feel that your goals remain just that – goals. Then maybe its time for you to step up and do something about it.

Most people are content just to stand around listening for orders. And it isn’t unusual to adopt a follow-the-leader mentality. But maybe, somewhere inside of you, you feel the desire to make things happen – to be at the head, not the tail – to be in charge of achieving more.

If so, maybe a leadership role will just suit you.

My experience shows that many great leaders are made, not born. Yes, it may be true that some people are born with natural leadership talents. However, without practice, without drive, without enthusiasm, and without experience, there can be no true development in leadership.

Good leaders are continually working and studying to improve their natural skills. To be a leader you need a commitment to constantly improve in whatever endeavor you choose.

How committed are you?

___________

Coming soon

The Leadership Coaching Club is almost ready for public release. If you are committed to improving your natural skills as a leader and manager you will want to register for Leadership Coaching Club News so you get advance notice before everyone else does. Register here.

Leading Well – Planting the seeds of success

Thursday, August 16th, 2007

Recently I caught up with a group of friends from my university days. It was great fun to hear all about what people were up to after so many years.

One of my friends was describing how her new weekend farming life had captured the interest of her team at her city legal office. So much so that, not long ago, her whole team had volunteered to help out with planting the latest vegetable crop.

“We had a great weekend” she told us. “Some teams might go away to the country for ‘Planning days’ but my team went away for a ‘Planting day’.”

Afterwards, the more I thought about the concept, the more I liked the analogy.

As a leadership specialist, I am often asked to facilitate Strategic and Team Planning events and I can’t think of a better way to describe their purpose than planting seeds for the future.

Planning days aren’t magic wands that fix all your problems. But they do plant the seeds that can be nurtured into your ideal outcomes over time.

If you are fortunate (and your planning event is well facilitated) you may secure agreement on the day from all team members about some of the fundamentals: your team vision and values, how your team roles relate to your organizational mission or purpose, and the essential actions and strategies that will ensure you deliver results.

But any team gathering also offers an opportunity to foster understanding and develop a strong team culture – which takes much longer than a day to achieve. Yet you can plant the seeds for a team that works well together even in difficult times, that supports and respects other team members, that shows initiative and embraces change. And over time these outcomes may be even more powerful than the traditional outcomes of Strategic or Team Planning events.

As with any seeds, planting them is not enough. They have to be nurtured, fed and watered over time before they grow to their full potential. And that is your primary role back in the office as leader of the team.

The nurturing of those powerful seeds of success over time needs to be attended to daily and weekly – in fact every time you interact or meet with your team.

This consistent follow-up to any annual Strategic or Team Planning event can be even more critical than the event itself. In it lies one of the secrets of all successful leaders.

Kind regards, Kerrie

PS. If you are wondering HOW to nurture the seeds of your team’s success, watch out for details about my Leadership Coaching Club, coming soon. If you want to be among the first to know all the details, register at http://leadershipcoachingclub.com and be confident of catching our special launch discount or bonuses.

———–

QUOTE OF NOTE

“Our great business in life is not to see what lies dimly at a distance, but to do what lies clearly at hand.”

Thomas Carlyle (1795-1881)

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DON’T FORGET!

Don’t forget to have a look at ‘Powerful Ways to Sharpen Your Memory – A Guide for Leaders and Managers’ – Now available for instant download. It includes both basic and advanced tools you can use to overcome forgetfulness, remember names, faces, numbers, places, events and more!

I wish I had know some of the things that are in this ebook years ago! So many things would have been so much easier…

Have a look now. There’s a free bonus – just for looking! You can register for the Memory Boost MiniCourse for free and try out just a few of the ideas you’ll discover when you pick up your own copy of Powerful Ways to Sharpen Your Memory.

See http://FreeMemoryCourse.com/sharpen for details.